Effective Date: 23 November 2023
Welcome to Creative Communications Lab Limited ("Company"). These Terms and Conditions ("Terms") govern your use of our Customer Experience SaaS product, Iconic.cx ("Service"). By using our Service, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must not use our Service.
Service: The Customer Experience SaaS product provided by the Company, known as Iconic.cx.
User: Any individual or entity using the Service.
Customer: The entity that enters into a subscription agreement with the Company to use the Service.
Agreement: The subscription agreement between the Customer and the Company.
Confidential Information: Any information disclosed by one party to the other that is identified as confidential or that ought reasonably to be considered confidential.
The Company grants the Customer a non-exclusive, non-transferable, limited right to access and use the Service in accordance with these Terms and the Agreement.
Users must not:
Customers are responsible for:
The Customer agrees to pay the fees specified in the Agreement. Fees are based on the subscription plan selected.
Payments are due as specified in the Agreement. The Company reserves the right to suspend access to the Service for any overdue payments.
The Customer is responsible for all applicable taxes, except those based on the Company's income.
The term of the Agreement will be specified in the subscription plan.
Either party may terminate the Agreement by providing notice as specified in the Agreement.
The Company may terminate the Agreement immediately if the Customer breaches any of these Terms and fails to remedy the breach within a specified time period after being notified.
Upon termination, the Customer must cease all use of the Service. The Company may delete any data associated with the Customer's account after a specified period post-termination.
Each party agrees to protect the other's Confidential Information with the same degree of care it uses to protect its own confidential information, but no less than reasonable care.
A party may disclose Confidential Information if required by law, provided it gives prior notice to the other party.
The Company retains all rights, title, and interest in and to the Service and all related intellectual property.
Any feedback provided by the Customer regarding the Service may be used by the Company without restriction.
The Company warrants that the Service will perform substantially in accordance with the documentation provided.
Except as expressly provided, the Service is provided "as is" and the Company disclaims all other warranties, whether express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement.
The Company's liability for any claim arising out of or relating to these Terms or the Service will be limited to the amount paid by the Customer in the 12 months preceding the claim.
The Company will not be liable for any indirect, incidental, special, or consequential damages.
The Customer agrees to indemnify and hold harmless the Company from any claims, damages, or expenses arising from their use of the Service or violation of these Terms.
These Terms will be governed by and construed in accordance with the laws of England and Wales.
The Company may modify these Terms at any time by posting the revised terms on its website. Continued use of the Service constitutes acceptance of the revised terms.
These Terms, together with the Agreement, constitute the entire agreement between the parties and supersede all prior agreements or understandings.
All notices under these Terms must be in writing and will be deemed to have been duly given when received.