CX is ChangingDon't Be Left Behind
Join the wave of leading businesses using AI-powered automation to drive customer satisfaction, reduce costs, and improve support efficiency.
AI Powered
CX Transformation
Revolutionize your support, delight your customers, and empower your team with Iconic.cx – the game-changing AI solution for modern businesses.
Conversational AI Chatbots
Say Goodbye to Email Backlogs and Slow Responses.
AI Coaching
Turn Every Agent into a Top Performer.
Sentiment Analysis
Stay Ahead of Customer Sentiment and Spot Issues Early.
Seamless Integration
Works with Salesforce, Microsoft Dynamics, HubSpot, Zendesk, and more.
Fuel Customer Satisfaction
Business Growth
We understand the challenges you face: overflowing email inboxes, endless training sessions, disjointed data, and customers who demand faster, better service.
iconic.cx brings conversational AI, smart coaching, and sentiment intelligence together on one platform to transform your customer experience from the ground up.
AI Driven Customer Interactions
The Future is Here
Our platform automates customer interactions, empowers agents, and delivers real-time insights. This inturn fuels customer satisfaction and helps deliver business growth.
- Eliminate Data Silos
- Unify customer interactions across email, live chat, and CRM platforms.
- Faster Response Times
- AI-powered automation reduces response times from hours to seconds.
- Boost Customer Retention
- Improve satisfaction with hyper-personalized, AI-driven support.
Conversational AI Chatbots
A 24/7 Service That Feels Human
Tired of an overflowing inboxes and customers waiting hours (or days) for replies?
iconic.cx’s AI-powered chatbots have you covered. Our chatbots engage customers in natural, two-way conversations, instantly answering questions and resolving routine issues.
The result? No more email backlogs or prolonged wait times – customers get help the moment they need it, even at 2 AM on a Sunday.
Say Goodbye to Email Backlogs
Respond on time Every Time
our bots understand context and intent, interactions feel seamless and human-like, not robotic.
- Always-On Assistance
- Provide instant answers around the clock. Never miss a customer question, even outside business hours.
- Easy Integration
- Deploy on your website, chat, or email channels with minimal IT hassle, so you can start reducing that backlog from day one.
- Boosted Satisfaction
- Faster responses and consistent service mean happier customers who feel heard and valued.
AI Coaching
Real-Time Guidance
Training new support agents can be time-consuming and costly, yet still leave them unprepared for curveball questions.
Iconic.cx changes that with intelligent AI Coaching built right into the workflow.
It's a personal mentor for each agent: it listens to customer interactions (chat or call transcripts) and provides instant feedback and tips.
AI Couching
Empower Your Teams
No more time lost while struggling with a tricky query - our AI assistant suggests relevant knowledge base articles or a proven response.
Missed a key customer sentiment? The AI coach flags it and guides the agent on next steps.
AI Coaching for Agents
Train Smarter, Not Harder
Turns every conversation into a learning opportunity. Use AI-driven insights to provide instant feedback, improving agent performance and reducing training time.
- Faster Onboarding
- New agents ramp up quicker with on-the-job guidance. Spend less time in classrooms and more time effectively helping customers.
- Continuous Improvement
- AI analyzes conversations to highlight best practices. Agents get actionable tips on tone, phrasing, or product info, improving with each interaction.
- Consistent Quality
- Every agent, from rookie to veteran, adheres to your quality standards. The AI coach reinforces training, ensuring customers receive accurate, friendly service every time
- Confidence & Retention
- Agents feel supported and less stressed. A confident, well-coached team not only performs better but stays longer – reducing turnover and its associated costs.
Sentiment Analysis
Insights That Drive Improvement
Get to know how your customer really feel, in the moment.
iconic.cx’s sentiment analysis uses AI to understand the emotional tone behind every interaction, text based or voice. It’s like having a finger on the pulse of customer happiness (or frustration) at all times.
Sentiment Analysis
Spot Issues Early
Should a conversation take the wring turn, you’ll know immediately – and so will your team. Managers can step in or adjust strategy before a minor issue becomes a major complaint,
And it’s not just for troubleshooting; by aggregating sentiment data, Iconic.cx highlights what makes your customers happiest, so you can do more of it.
Sentiment Analysis
Understand Your Customers
- Real-Time Alerts
- by addressing customer frustrations in the moment, before they escalate or go public.
- Data-Driven Coaching
- Identify common pain points and shining examples. See which issues frequently upset customers (and fix them), and learn from interactions that earn high praise. These insights feed back into training and scripts, creating a cycle of continuous improvement.
- Break Down Data Silos
- Consolidate feedback across all channels – email, chat, social & voice – into one clear view. No more scattered data; you get unified analytics on customer sentiment and trends.
- Improve Satisfaction Scores
- By acting on sentiment insights, you directly impact customer satisfaction (CSAT) and Net Promoter Scores. Happy customers stay loyal and tell others – boosting your brand and bottom line.
The customer experience landscape is changing - see how AI can boost your support team’s performance.