Actionable DataFrom Every Interaction
Don’t let disconnected data hold your business back. Get the insights you need—fast, accurately, and AI-powered with iconic.cx.
Your customers are talking
Are you listening?
Customer interactions are happening across multiple platforms—email, live chat, social media, phone calls—but too often, they’re scattered across siloed systems.
The result? Missed opportunities, slow decision-making, and a customer experience that feels disconnected.
Our real-time, omni-channel, data-driven reporting platform consolidates every customer interaction into one intelligent, accessible dashboard, giving you the power to make smarter, faster decisions.
No more manual data entry
No more disconnected reports
Just real-time, data-driven intelligence at your fingertips.
- Track customer interactions
- Across chat, email, social, voice, and CRM in real time.
- Monitor key KPIs
- Like response times, CSAT, sentiment, and conversion rates.
- Optimize agent performance
- with real-time AI-driven feedback and coaching.
- Predict trends
- before they impact your business with AI-powered insights.
AI-Powered Analytics
That Give You the Edge
Data is only useful if you can act on it. That’s why Iconic.cx doesn’t just collect information—it turns it into clear, actionable insights with the power of AI-driven analytics.
Unify Your Customer Data
One Platform. Every Channel. Instant Insights
Create a single source of truth for every interaction, no matter where it happens
Live Chat
Track and analyze customer conversations as they happen.
Identify trends, response times, and customer sentiment.
Social Media
Monitor brand mentions and customer feedback in real-time.
Voice & Call Data
Understand customer needs, agent performance, and call outcomes.
CRM & Support Ticketing
Connect data from your existing platforms to uncover actionable insights.
Real-Time Dashboards
Custom Reporting
Instantly visualize performance metrics, customer sentiment, and trends across all communication channels.
No delays. No outdated reports. Just instant clarity.
- Live dashboards
- Easily view agent performance, customer sentiment, and resolution times.
- Customizable reports
- Tailored KPI reports specific to the needs of IT, finance, and CX leaders.
- Instant SLA notifications
- Ensure you stay ahead of service gaps and emerging issues.
AI-Powered
Predictive Insights
Why react when you can predict? Iconic.cx uses machine learning to forecast customer behavior, helping you stay one step ahead.
- Identify at-risk customers before they churn
- Anticipate peak support demand to optimize staffin
- Analyze customer sentiment in real-time to enhance satisfaction scores
A Data-Driven Solution
For CX Leaders
A scalable, secure analitical platform, that drives ROI and allows your CX and support teams to deliver a smarter service.
Deliver Smarter, Faster Service
Agents gain access to instant performance feedback, empowering them to make smarter decisions in the moment. By consolidating context-rich data from multiple channels, Iconic.cx enables teams to resolve customer issues faster and more effectively.
A scalable, secure analytics Platform
Our seamless API connections link directly with CRM, ERP, and helpdesk platforms, ensuring a unified system without the headaches of siloed data. Built with enterprise-grade security, iconic.cx guarantees data protection on a cloud-native infrastructure that delivers speed, reliability, and scalability.
Optimize Costs & Drive ROI
Get clear actionable insights to drive cost efficiency and maximize ROI. iconic.cx enables finance teams to pinpoint inefficiencies and optimize resource allocation. Demonstrate the ROI of your CX improvements with accurate, data-backed decision-making.
Start making data-driven decisions that increase customer retention & improve efficiency.