Consumer Data Privacy Policy

1. Introduction

Creative Communications Lab Limited ("Company", "we", "us", "our") is committed to protecting the privacy and security of our users' data. This Consumer Data Privacy Policy ("Policy") describes how we collect, use, disclose, and protect personal data when you use our customer experience SaaS platform, Iconic.cx ("Service"). By using our Service, you agree to the terms of this Policy.

2. Data Collection

2.1 Information We Collect

We may collect the following types of information:

1. Personal Information: Name, email address, phone number, postal address, and other contact details.
2. Account Information: Username, password, and other authentication details.
3. Customer Interactions: Emails, phone calls, web chats, text messages, and other communications managed through our platform.
4. CRM Data: Customer relationship management data, including customer preferences, purchase history, and feedback.
5. Technical Information: IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.

2.2 How We Collect Information

We collect information in the following ways:

1. Directly from you when you register for and use our Service.
2. Automatically through your interactions with our Service (e.g., through cookies and similar technologies).
3. From third parties, such as CRM systems, marketing platforms, and publicly available sources.

3. Use of Data

3.1 Purpose of Data Use

We use the collected data to:

1. Provide, operate, and maintain our Service.
2. Improve and personalize your experience with our Service.
3. Communicate with you, including responding to your inquiries and providing customer support.
4. Analyze usage patterns and enhance the functionality of our Service.
5. Comply with legal obligations and enforce our terms and policies.

3.2 Legal Basis for Processing

We process personal data based on the following legal grounds:

1. Your consent.
2. Performance of a contract.
3. Compliance with legal obligations.
4. Our legitimate interests, such as improving our Service and securing our operations.

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer support. These providers are obligated to protect your data and use it only as necessary to provide their services.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When personal data is no longer needed, we will securely delete or anonymize it.

7. Your Data Protection Rights

Under data protection laws, you have the following rights:

1. Access: You have the right to request copies of your personal data.
2. Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
3. Erasure: You have the right to request that we delete your personal data, under certain conditions.
4. Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
5. Data Portability: You have the right to request that we transfer your data to another organization, or directly to you, under certain conditions.
6. Object: You have the right to object to our processing of your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect data which is used by our platform to perform the functions required to fulfill the services we offer. You can manage your cookie preferences through your browser settings.

9. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. However, we take steps to ensure that your information is treated securely and in accordance with this Policy.

10. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Policy on our website. You are advised to review this Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Policy or our data practices, please contact us at:

Email: privacy@iconic.cx

Address: Creative Communications Lab Limited, 86 - 90 Paul Street London EC2A 4NE, United Kingdom