Cancellation Policy

1. Introduction

This Cancellation Policy ("Policy") outlines the procedures and guidelines for the cancellation, termination, and suspension of subscriptions to the Iconic.cx SaaS platform ("Service") provided by Creative Communications Lab Limited ("Company"). By using our Service, you agree to this Policy.

2. Cancellation by Customers

2.1 Monthly Subscriptions

Customers with monthly subscriptions can cancel their subscription at any time. The cancellation will take effect at the end of the current billing cycle. No refunds will be provided for the remaining days of the subscription period.

2.2 Annual Subscriptions

Customers with annual subscriptions can cancel their subscription at any time. The cancellation will take effect at the end of the current annual billing cycle. No refunds will be provided for the remaining months of the subscription period.

2.3 Cancellation Process

To cancel a subscription, Customers must:

1. Log into their account as an administrator.
2. Navigate to the organisation page.
3. Follow the prompts to cancel the subscription.
4. Alternatively, contact our support team at support@iconic.cx for assistance with the cancellation process.

3. Termination by Company

3.1 Termination for Cause

The Company reserves the right to terminate a subscription immediately if the Customer breaches any of the Service's terms and conditions, including but not limited to:

1. Non-payment of fees.
2. Violation of acceptable use policies.
3. Engagement in fraudulent or illegal activities.

3.2 Termination without Cause

The Company may terminate a subscription without cause by providing the Customer with at least 30 days' notice. In such cases, a pro-rata refund will be issued for any unused portion of the subscription period.

3.3 Effect of Termination

Upon termination, the Customer must immediately cease all use of the Service. The Company will disable the Customer's access to the Service and may delete any data associated with the Customer's account after a specified period post-termination.

4. Suspension of Service

4.1 Grounds for Suspension

The Company may suspend access to the Service for the following reasons:

1. Non-payment of fees.
2. Suspected violation of the terms and conditions.
3. To prevent damage or disruption to the Service, other Customers, or third parties.

4.2 Notice of Suspension

The Company will provide notice to the Customer prior to suspension, unless immediate suspension is necessary to prevent harm. The notice will include the reasons for the suspension and any steps required to lift the suspension.

4.3 Duration of Suspension

The suspension will remain in effect until the underlying issues are resolved to the Company's satisfaction. Failure to resolve the issues may result in termination of the subscription.

5. Reinstatement of Service

If a subscription is suspended or terminated for non-payment or breach of terms, the Customer may request reinstatement by contacting our support team at support@iconic.cx. Reinstatement is at the Company's discretion and may be subject to additional fees and conditions.

6. Changes to this Policy

The Company reserves the right to modify this Policy at any time. Changes will be effective immediately upon posting the updated Policy on our website. Continued use of the Service after any changes constitutes acceptance of the revised Policy.

7. Contact Us

If you have any questions about this Policy, please contact us at:

Email: support@iconic.cx

Address: Creative Communications Lab Limited, 86 - 90 Paul Street London EC2A 4NE, United Kingdom