Acceptable Use Policy

This policy protects customers, users, communications recipients and the integrity of iconic.cx. Customer is responsible for its users, configurations, content, integrations and instructions.

You must not use the Services for unlawful, fraudulent, deceptive, abusive, threatening, discriminatory or exploitative activity; to infringe rights; distribute unlawful content; facilitate malicious code or unauthorised surveillance; or evade legal, regulatory or contractual controls.

You must have a lawful basis and required consent for communications, marketing, recording and monitoring. You must honour opt-outs, suppression lists, channel rules and reasonable recipient expectations, and must not send spam, spoof identities or manipulate delivery reputation.

• No unauthorised access, credential sharing, probing or circumvention of controls.
• No excessive load, destructive testing or interference with another tenant or provider.
• No uploading malware, secrets you are not authorised to use, or data obtained unlawfully.
• No reverse engineering except where a non-excludable law permits it.

You must not use AI to make unlawful discriminatory decisions, exploit vulnerability or distress, facilitate fraud or impersonation, conceal AI involvement where disclosure is required, unlawfully infer protected characteristics, bypass meaningful human oversight, or create an unsupported prohibited or high-risk use.

We may investigate credible reports, preserve relevant evidence, require remediation, limit affected functionality or suspend use where reasonably necessary. We will use proportionate measures and provide notice where safe and practicable. Suspected abuse may be reported to abuse@iconic.cx.